The wedge: verticalization
A "broken garage door" text thread and a "no heat" text thread should not run the same script. One needs to know what a torsion spring is and whether the door is stuck open overnight. The other needs to triage freezing temperatures and vulnerable occupants.
RingCatch bakes that in per trade. Garage door shops get spring/cable/opener qualification and stuck-open paging. HVAC gets no-heat triage. Plumbers get burst-pipe triage. Electricians get the safety check. It's not a setting you configure — it's the product.
That's the honest difference: Operlyn built the better general dashboard; RingCatch built the trade-specific conversation. Pick based on which one matches how your shop actually talks to customers.