Why garage door first
RingCatch was founded by Matt Edward, and it started with garage door shops on purpose. Garage door work has the clearest version of the missed-call problem: the emergencies happen at night and on weekends, the customer is calling three shops from their driveway, and whoever responds first gets the job.
A generic answering service doesn't know what a torsion spring is. A generic chatbot asks "how can I help you today?" to someone whose car is trapped in the garage. So RingCatch was built trade-first: the qualification logic, the triage rules, the emergency paging — all shaped around how each trade actually talks to customers.
HVAC, plumbing, and electrical came next, each with their own version of the same logic. The principle never changed: talk the trade's language, answer in under 60 seconds, and book the job.
Our AI disclosure posture
Every automated text RingCatch sends identifies itself as automated — up front, in plain language. No pretending to be a person, no "this is Sarah from the office." Customers deserve to know when they're talking to software, and shops deserve customers who trust the texts they receive.
We think this is also just good business. A customer who knows the text is automated and gets a booked appointment anyway is a customer who trusts your shop. A customer who finds out later they were fooled is a one-star review.
Read our full SMS compliance practices →
Where we are now
RingCatch is in private testing with pilot shops. That means we're deliberately small right now: a handful of real businesses, real missed calls, real feedback shaping the product. We'd rather earn ten shops' trust completely than sell a thousand shops something half-built.
If you run a home service shop and the missed-call problem sounds familiar, talk to us. We'll start with a free audit of what your missed calls are actually costing you — no pitch required.