A2P 10DLC · TCPA · CTIA

Texting customers is legal when you do it right.

Here's exactly how RingCatch handles registration, consent, disclosure, and opt-outs — so your shop's texts get delivered, not filtered.

The short version

A missed call to your business is an inquiry. Texting back to answer that inquiry is conversational messaging — not a marketing blast. RingCatch only ever texts in response to a missed call, from registered numbers, with automation disclosed and STOP honored. That's the whole compliance story in one paragraph. The details are below.

Registered A2P 10DLC numbers

US and Canadian carriers require businesses to text from registered 10-digit long code (10DLC) numbers — brand registration, campaign registration, vetting. Unregistered traffic gets filtered; registered traffic gets delivered. RingCatch handles the entire registration for every client number. You never fill out a carrier form.

Every automated text discloses itself

This is non-negotiable for us. Every text RingCatch sends identifies itself as automated, up front, in plain language — e.g. "Hi, this is the automated assistant for Mike's Garage Door." No fake names, no pretending to be the receptionist. Customers deserve to know when they're talking to software. (Why we take this stance →)

Consent: the missed call is the inquiry

Under the TCPA, conversational texts responding to a customer's inquiry don't require the same prior express written consent as marketing messages. Someone who just called your business asked to hear from your business. RingCatch keeps every thread tightly scoped to that inquiry — what they called about, booking the job — and never pivots into promotions.

STOP means stop, immediately

Every text includes opt-out instructions. Replying STOP — or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT — immediately stops further automated texts to that number, and the opt-out is confirmed by text. Opt-outs are honored at the platform level, so there's no way for a shop to accidentally text someone who opted out.

No marketing blasts, ever

RingCatch has no bulk-send feature. It cannot be used for promotional campaigns, cold outreach, or "just checking in" blasts. One missed call, one conversational thread, scoped to the job. That's the product.

Note

This page describes our practices, not legal advice. SMS regulations (TCPA, CTIA guidelines, carrier policies) change; if your shop has unusual texting needs, talk to a telecom attorney. For the standard missed-call textback use case, the practices above are the industry-standard compliant setup.

Compliance FAQ

Is it legal to text back a missed call? +

Yes, when done correctly. A missed call to your business is an inquiry — replying to that inquiry by text is conversational messaging, not marketing. RingCatch sends these replies from registered A2P 10DLC numbers with proper disclosure and opt-out handling.

What is A2P 10DLC? +

Application-to-Person 10-Digit Long Code — the carrier-approved system for businesses texting from local numbers. Brands and campaigns are registered and vetted, which keeps messages delivered instead of filtered as spam. RingCatch handles registration for every client number.

Do the texts say they're automated? +

Yes. Every automated text RingCatch sends identifies itself as automated, up front, in plain language. No pretending to be a person.

How do opt-outs work? +

Every text includes STOP opt-out instructions. Replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) immediately stops further automated texts to that number, and the opt-out is confirmed by text.

What about quiet hours? +

RingCatch only texts back in response to a missed call — it never initiates marketing blasts. Conversational replies to an inquiry are not subject to marketing quiet-hour restrictions, but we keep messaging tightly scoped to the caller's request regardless.

Compliant textback, live in 15 minutes.

Registration, disclosure, and opt-outs handled. You just answer the booked jobs.

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